At My City Prime Store, we aim to ensure a smooth and satisfactory shopping experience for all customers. This Refund & Return Policy explains the conditions under which returns, replacements, and refunds are processed.
By placing an order on the Platform, you agree to the terms outlined below.
Products are eligible for return only under the following conditions:
Received damaged or defective
Wrong product delivered
Product missing parts or accessories
Product significantly different from description
The product must be unused, unwashed, and in original packaging with all tags, labels, and invoices intact.
The following items are not eligible for return or refund, unless damaged or defective:
Personalized or customized products
Perishable goods (food, flowers, grocery items)
Innerwear, lingerie, socks, and hygiene-related products
Digital products or downloadable content
Items marked as “Non-Returnable” on the product page
Category-specific return restrictions may apply.
Return requests must be raised within [7 / 10 / 15] days of delivery.
Customers must submit clear images or videos for damaged or incorrect items.
Approval of returns is subject to verification by the seller or Platform.
Unauthorized returns may be rejected.
Approved returns will be picked up by a designated logistics partner or customer may be instructed to self-ship.
Products must be securely packed to avoid transit damage.
Return shipping charges may apply depending on the reason for return.
Once the returned product is received and inspected, refunds will be initiated.
Refunds are processed to the original payment method or wallet, as applicable.
Refund timelines:
UPI / Wallets: 3–5 business days
Debit / Credit Cards: 5–10 business days
Net Banking: 5–7 business days
Actual credit time depends on the bank or payment provider.
Partial refunds may be issued in cases such as:
Missing accessories
Visible usage or damage not reported earlier
Items returned in non-original condition
Replacement is subject to product availability.
If replacement is unavailable, a refund will be issued.
Replacement requests must be raised within the applicable return window.
Orders can be cancelled before dispatch without penalty.
Cancellation after dispatch may attract shipping charges.
Orders already delivered cannot be cancelled and must follow the return process.
Sellers are responsible for:
Product quality and authenticity
Timely processing of approved refunds
Adhering to platform return timelines
Failure to comply may result in penalties or account suspension.
My City Prime Store reserves the right to:
Modify return eligibility based on product category
Reject fraudulent or excessive return requests
Withhold refunds in case of policy abuse
In case of disputes:
Customers may contact customer support for resolution.
Platform decisions shall be final and binding.
This Refund Policy shall be governed by the laws of India. Jurisdiction shall lie with courts located in [DELH].
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