At My City Prime Store, customer satisfaction is important to us. This Return Policy outlines the terms and conditions under which products purchased on our platform may be returned.

By placing an order on the Platform, you agree to the terms stated below.

1. RETURN ELIGIBILITY

A product is eligible for return only if:

• The product is damaged or defective upon delivery

• An incorrect product has been delivered

• The product is missing parts or accessories

• The product is materially different from its description

The product must be:

• Unused and in original condition

• Returned with original packaging, tags, labels, and invoice

2. NON-RETURNABLE PRODUCTS

The following items are not eligible for return unless damaged or defective:

• Customized or personalized products

• Perishable goods such as food and grocery items

• Innerwear, lingerie, socks, and hygiene products

• Digital or downloadable products

• Items marked as “Non-Returnable” on the product page

Additional category-specific restrictions may apply.

3. RETURN REQUEST WINDOW

• Return requests must be initiated within [7 / 10 / 15] days of delivery.

• Requests raised after the return window will not be accepted.

• Proof such as images or videos may be required for approval.

4. RETURN PROCESS

• Customers must raise a return request through the Platform.

• Return approval is subject to verification by the seller or Platform.

• Unauthorized returns may be rejected.

5. PICKUP & SHIPPING

• Approved returns will be picked up by an authorized logistics partner or may require self-shipping.

• Products must be securely packed to avoid damage during transit.

• Return shipping charges may apply depending on the reason for return.

6. CONDITION CHECK & APPROVAL

• Returned products will undergo a quality inspection.

• Returns failing inspection may be rejected or partially accepted.

• Items showing signs of use, damage, or missing components may not qualify for return.

7. REPLACEMENT OR REFUND

• Replacement will be provided subject to availability.

• If replacement is unavailable, a refund will be processed as per the Refund Policy.

• Replacement requests must be raised within the eligible return period.

8. SELLER RESPONSIBILITIES

Sellers are responsible for:

• Product quality and accurate listings

• Timely acceptance and processing of approved returns

• Compliance with platform return timelines

Non-compliance may lead to penalties or account suspension.

9. MISUSE & POLICY ABUSE

My City Prime Store reserves the right to:

• Monitor and restrict excessive or fraudulent return activity

• Deny return requests in case of misuse or policy violation

• Suspend accounts found abusing return privileges

10. MODIFICATION OF POLICY

My City Prime Store reserves the right to amend this Return Policy at any time without prior notice. Changes will be effective upon posting on the Platform.

11. GOVERNING LAW

This Return Policy shall be governed by and interpreted in accordance with the laws of India. Jurisdiction shall lie with courts located in [DELHI